Client Retention: The maintenance of the patronage of people who have purchased a company's goods or services once and the gaining of repeat purchases. Customer retention occurs when a customer is loyal to a company, brand, or to a specific product or service, expressing long-term commitment and refusing to purchase from competitors.
BNET Business Dictionary
Client retention directly influences productivity and profits. Do you have systems in place to ensure your guests will have the best possible experience (in and out of your salon) and return?
In The Black Salon Business Consulting, in alliance with West Coast Beauty, presents "Client Retention: The What's, Why's, How's, and WOW's". Learn industry stats and tips for long term client retention.
Please be our guest.
What: Client Retention: The What’s, Why’s, How’s and Wow’s!!!
When: June 28, 2010 from 1-3pm
Where: West Coast Beauty Showroom & Educational Centre 108-6741 Cariboo Road, Burnaby, BC
More Info: Please ask your West Coast Beauty Sales Representative for more details
